SERVICES

TEAM EFFECTIVENESS PROCESS ™

IBM Corporation

Business Problem:
A supportive, flexible work environment is a critical recruitment and retention tool for IBM. Internal global surveys have identified work-life balance as one of the top three factors globally that keep talented people at the company. However, workload and time spent on low-value work was identified as a key barrier to work-life balance worldwide.

Solution:
IBM’s People Oriented Work Redesign (POWR) process was developed to address this problem and has been piloted in every geography of the world. POWR is now being utilized as a global management tool at the workgroup level to:

  • identify drivers of workload;
  • reduce unnecessary work and inefficient processes and practices; and
  • engage teams in developing solutions that reduce workload and low-value work and improve work-life balance.

Results (example):
Several workgroups with client-facing roles identified lack of appropriate technology as a source of inefficiency, a driver of workload, and an inhibitor to work-life balance. As a result, a pilot group of mobile workers was provided with state of the art technology and tools which subsequently increased productivity, reduced low-value work, increased time with the customers, and improved work-life balance.

“Today, technology is capable of reducing the unnecessary work that impacts our work and personal life. At its best, technology can give employees more flexibility and control over where, when and how their work gets done, giving employees more time for their customers and their personal lives.”


J.T. Childs, Jr.

Vice President, Global Diversity
IBM Corporation

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