ABOUT
WFD CONSULTING

MEET OUR EXPERTS

In addition to employing some of the top experts in our industry, WFD leverages a network of key partnerships world-wide to create and implement successful work/life and dependent care solutions for our global clients. We have a growing number of country level experts (currently more than 50) with whom we partner on specific projects and initiatives and partnerships with three respected organizations, WorkLife Essentials®, Qidos, and ClearPicture Corporation based in Australia, the Netherlands and Canada. Our partnerships enable WFD to expand our presence in markets throughout Asia, Europe, Latin America and North America.

 

Debra Baldwin is currently Vice President of Client Relations for WFD Consulting. She has over 25 years of experience in the work-life industry and started her career at WFD back in the early 90’s. Throughout her career, she has worked with many Fortune 500 companies to assess, develop, and implement organizational strategies in the areas of work-life, diversity & inclusion, and wellbeing. Debra holds an MBA and MSW from Boston College with a certificate in gerontology.

 

Diane Burrus, a Senior Consultant at WFD Consulting, leads WFD's Workplace Flexibility, Team Effectiveness and Workload Solutions practices. Diane has provided strategic consulting to leading companies for over 25 years to create flexible, supportive and innovative workplaces and develop management practices that enhance employee engagement, performance and retention. Diane has designed global flexibility policies and guidelines as well as developed and delivered training to executives, HR leaders, and line management on workplace flexibility, work-life integration, workload solutions, team effectiveness, resilience and women’s leadership on five continents. She led the development and implementation of WFD’s Team Effectiveness Process (TEP) and IBM’s award winning People Oriented Work Redesign (POWR) process to address workload and reduce low value work being utilized by IBM managers worldwide. 

Diane recently co-authored the Corporate Voices report on Innovative Workplace Flexibility Options for Hourly Workers and the Guide for Implementing Flexibility with an Hourly and Non-Exempt Workforce as well as Workplace Flexibility – Innovation in Action for AWLP, an affiliate of WorkatWork. Diane’s clients have included AstraZeneca, Dell, Deloitte & Touche, DeVry, Inc, IBM, Merck, Molex, Novartis, Marriott, Prudential, Shell and Xerox.

Diane is a graduate of Arizona State University and currently serves as chair of the Alliance for Work Life Progress (AWLP) Strategy Board. She lives and works from her home office in Tempe, Arizona where she tries to practice what she preaches.

 

Jan Civian, a Senior Consultant, has been with WFD Consulting for almost 20 years focusing on assessment and work-life strategy, including dependent care, child care center feasibility, flexible work schedules, retention, diversity, and employee engagement. A survey research specialist, Jan has expertise in study design, questionnaire construction, and data analysis and presentation. Jan has particular expertise in women's advancement measurement and strategy, and has developed a mentoring curriculum for early career women. She has been the primary researcher for numerous client projects including those for Aventis, Boehringer Ingelheim, Bristol-Myers Squibb, DePaul University , Dow Corning, DuPont, IBM, MIT, University of Georgia , University of Kentucky , and the University of Virginia Health System.

Jan has conducted national research on business travel, and she co-authored “The New Career Paradigm: Attracting and Retaining Critical Talent,” a 2006 national study of employee career patterns and preferences. She is also the co-editor of the May 2008 special issue of Community, Work & Family, featuring papers that draw on WFD's database to examine workplace flexibility. Jan has conducted on-site research in the Czech Republic, France, Hungary, India, Italy, the Philippines, South Korea and the UK. She holds a bachelor's degree with honors from Wellesley College, a master's from Stanford University, and a doctorate from Harvard University.

 

Jan Pagliasotti, a Senior Consultant at WFD Consulting, has been a member of the WFD Dependent Care practice area since its inception in 1990, focusing on the development of quality child care centers and family child care. Jan has worked extensively with clients such as Ford Motor Company, IBM and Xerox Corporation to help them identify and understand the needs of their business and their employees, and design and implement appropriate dependent care strategies to address those needs. Jan has conducted multiple daycare feasibility studies involving employee focus groups, executive and manager interviews, and community assessments in numerous locations throughout the U.S.; in Beijing and Shanghai, China; and in São Paulo, Brazil. Jan currently manages child care projects in Argentina, Canada, China, and the U.S.

Prior to joining WFD, Jan worked extensively in the early childhood field as a center teacher and a training director. A graduate of Colorado State University, Jan holds B.S. and M.S. degrees in Human Development and Family Studies, with a Child Development emphasis.

 

Debbie Phillips, President of WFD Consulting, is responsible for client strategy and global business development world-wide. Including her consulting and business development roles she also successfully managed the strategic direction for the American Business Collaboration, a collaboration of companies dedicated to creating and implementing solutions to improve employees' ability to integrate work and personal responsibilities. Debbie has over 30 years experience in work-life consulting and dependent care and has been with WFD Consulting since 1996.

Debbie works with clients globally in the areas of collaboration management, strategic thinking, strategic planning, work-life strategy, dependent care strategy, dependent care solutions, multigenerational workforce, new ways of working, women's advancement, mentoring and flexibility. Debbie has also strategically guided research and implemented solutions for the American Business Collaboration companies on key business issues such as child care and elder care, multigenerational workforce, business travel, the dispersed workforce and the current focus on new ways of working in a global economy. In addition, Debbie has guided the development of products and services that directly impact the recruitment, retention, engagement and productivity of critical and high potential talent. Debbie's clients include Abbott Laboratories, AT&T, CBIZ, Deloitte, ExxonMobil, Fidelity, GE, General Mills, IBM, Johnson & Johnson, Lucent, Merck, MetLife, Pfizer, PricewaterhouseCoopers, Prudential Financial, Singapore Employer Alliance, Texas Instruments and Wyeth.

Prior to joining WFD, Debbie owned and operated a child care business for ten years and worked for the Massachusetts Office for Children licensing child care and writing regulation and policy for child care, adoption, residential care and foster care. She is past-President of the Boston Association for the Education of Young Children. Debbie received her undergraduate degree in Early Childhood Education from Wheelock College and a master's in Management from Cambridge College.

 

Judith Presser, a Senior Consultant at WFD Consulting, has extensive corporate consulting experience, mostly focused on community needs assessments, dependent care feasibility studies, development of new child care centers and dependent care strategy development. During her tenure at WFD, Judi has worked with numerous clients in the development and implementation of strategies to meet their employees' dependent care needs and has managed the activities of the American Business Collaboration in five U.S. cities. Judi has also coordinated the efforts of a number of collaborating companies and child care vendors in developing or expanding community child care centers located near the companies' work locations. In addition to center development, Judi has initiated many programs for clients in the field of backup care, including mildly ill care, temporary or emergency care, and elder care. More recently, Judi has been working extensively with clients to assist them in understanding and responding to the needs of the aging workforce. Judi has helped companies target their efforts at employees who are caregivers for older relatives by creating a supportive workplace for them.

Judi received a bachelor's degree with high honors from Vassar College where she was selected to be a member of Phi Beta Kappa, and a master's degree in Educational Psychology and Guidance from Yeshiva University.

 

Amy Richman, a Senior Consultant at WFD Consulting, has more than 20 years of consulting and research experience in business and academic settings. A principal contributor to WFD's groundbreaking investigation of the drivers of employee engagement, Amy develops new research instruments and evaluation systems for clients who want to link human resource and work-life initiatives to business objectives. Some of Amy's product innovations include the Team Effectiveness Process, a team-based solution to reduce unnecessary work and enhance team productivity, and FlexMetrix, a measurement system that helps companies quantify the need and impact of flexible work schedules. In addition to working with many leading organizations in North America on employee engagement, flexibility, workload, resilience, women's advancement and dependent care, Amy's global work includes projects in Asia , Europe and Latin America.

Amy is a main contributor to the 2008 special issue of Community, Work & Family on the impacts of workplace flexibility using WFD's extensive database. Amy is also a co-author of Business Impacts of Flexibility: An Imperative for Expansion, which assembles for the first time quantitative data from 28 large U.S. businesses to demonstrate the impact of flexibility on business outcomes; senior author of When the Workplace Is Many Places: The Extent and Nature of Off-Site Work Today , a national study of off-site workers in medium to large companies in the United States; and author of several scholarly publications. Prior to joining WFD, Amy was a research associate at Harvard University where she managed cross-cultural studies of women's education, parenting and child development in several countries. Amy received her bachelor's degree from Brandeis University , and her master's and doctoral degrees from Harvard University, in the field of Measurement and Evaluation.

 

Fran Sussner Rodgers is the Chair of the Board of WFD Consulting. She founded WFD (formerly Work/Family Directions, Inc.) in 1983 for the purpose of assisting corporations in igniting and sustaining employee commitment to business results. WFD was a pioneer in developing a new generation of employee benefits and services, especially in addressing the needs of women. Its LifeWorks® Program which generated over 60 million dollars in revenue and was available to over 3 million employees was sold to Ceridian Corporation in 1998. At the time of the sale, WFD was one of the largest female owned businesses in the country.

Ms. Rodgers is a graduate of Barnard College of Columbia University and Tufts University/MGH professional training program in Clinical Psychology. From 1997-2004 she was a member of the Board of Directors of BankBoston and Fleet Boston Financial where she served on Audit, Risk and Community Investment Committees. For 10 years she was a Trustee and member of the Finance Committee at Brigham and Women’s Hospital where she also chaired the Strategic Plan for Women’s Health. She was a Trustee of Barnard College for more than a decade. She is also a Fellow of the National Academy of Human Resources.

Currently, Ms Rodgers is senior advisor to Role Reboot, an internet based organization that supports the changing roles of men and women and those individuals who break from the traditional mold. She also sits on the Boards of Partners Continuing Care, Progressive Majority and the Naral Foundation.

Ms. Rodgers has been widely recognized as a leader in addressing the simultaneous labor force and business changes. She presented to the President of the United States at the White House Conference on Corporate Citizenship in 1996. In 1994, she was a national winner of the Ernst and Young/Merrill Lynch Entrepreneur of the Year contest. In 1996, she was named one of the 25 most influential working mothers in the US by Working Mother Magazine. She has received many honors from organizations such as the YWCA, International Womens’ Forum, the American Society on Aging and the New England Council. In 2000 she received the Columbus Award for Discovery from the Commonwealth of Massachusetts. In 2002 she received The Alumna of Achievement award for Barnard College.

She is married to Charles S. Rodgers and is the mother of two daughters, Nicole and Victoria Rodgers.

 

Jill Schneiderman a child care and school-age Consultant at WFD Consulting, has over 20 years of experience in the work-life, Resource & Referral, and child care fields. Jill has worked at WFD Consulting since 2003, where she manages a wide variety of programs with a focus on global dependent care. These include provider training programs, community needs assessments, backup care programs, child care center development, and summer and vacation camps. She has developed programs in a number of communities including Rochester (MN), San Jose and Tucson; and in Australia, Brazil, the Czech Republic, India, Ireland, Singapore, and Sweden.

Prior to WFD, Jill worked as a counselor and manager at LifeWorks, a corporate Resource & Referral program, managed by Work/Family Directions and later by Ceridian Corporation; taught in child care centers and school-age programs; and was a trainer, parent educator, and child protective services worker. Jill holds a Bachelor of Science in Human Development and Family Studies, with a concentration in Early Childhood Education, from Cornell University , and has done graduate work at the Boston College School of Social Work.

 

 

 

 

 

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